Shipping Policy

Introduction and scope

This Shipping Policy applies to orders placed on yeafashions.com. We operate from India and deliver within India. We also plan to deliver to selected international destinations, which we may open one country at a time. You can place an order only for countries and postal codes that are enabled and serviceable at checkout. If your location cannot be selected or is not accepted at checkout, we cannot deliver there at that time.

Who we are

Shipping within India

We deliver to addresses in India that are serviceable by our courier arrangements. Serviceability can depend on the postal code, and some remote or restricted areas may not be reachable. Enter your postal code at checkout to see whether delivery is available to you and what the delivery charge will be.

International delivery

International delivery is planned for selected destinations. Possible destinations include the United States, United Arab Emirates, Canada, Malaysia, Saudi Arabia, the United Kingdom, South Africa, Kuwait, Australia, Oman, Sri Lanka, Bangladesh and Nepal. A country named here is not necessarily active. We deliver internationally only where it is enabled on the store and our arrangements are in place when you order.

Some countries or addresses may be restricted, and some products may not be allowed into certain countries. Please check your local import rules before ordering. International deliveries may need extra address details, such as a phone number or postal code format.

Shipping charges

All deliveries are chargeable. We do not offer free shipping, and there is no free-shipping order-value threshold. Shipping charges are payable by the customer.

The charge may vary by destination, delivery address, order weight or dimensions, shipment method and courier rates. We do not state a fixed rate in this policy because rates may change. The exact shipping charge for your order is shown at checkout before you pay, and is included in the total you confirm.

Order processing and dispatch

After you place an order and your payment is confirmed, we check and prepare it for dispatch. Order processing time is [ORDER PROCESSING TIME — CONFIRM]. An order is dispatched when we hand it to the courier. Orders with unconfirmed payment, address problems, stock issues or suspected fraud may take longer, and we will contact you if an order is delayed or cannot be fulfilled.

Estimated delivery times

Estimated delivery within India is [INDIA DELIVERY ESTIMATE — CONFIRM]. For international orders, estimates are [INTERNATIONAL DELIVERY ESTIMATES — CONFIRM], and may differ by country. Delivery times are estimates, not guarantees, and begin after dispatch unless we state otherwise. Please do not rely on a delivery date for a specific event unless we have confirmed it in writing.

Weekends and holidays

Processing, dispatch and delivery may not happen on weekends, public holidays or other non-working days, and these days may not be counted in estimates. We do not guarantee dispatch or delivery on weekends or holidays. Festival seasons and sale periods can lead to higher volumes and longer times.

Address accuracy

Please check your delivery address, postal code and phone number carefully before you pay. A parcel sent to the address you gave us is treated as correctly addressed. If you notice a mistake, contact us straight away. We will try to correct it if the order has not been dispatched, but we cannot always change an address after dispatch.

Confirmation and dispatch updates

You will receive an order confirmation after placing your order. When your parcel is dispatched, we will notify you by [TRACKING NOTIFICATION METHOD — CONFIRM]. Please check your spam or junk folder if you do not see our messages. An order confirmation does not mean the order is accepted or dispatched.

Couriers and tracking

We ship through the courier or logistics partners we use for your destination: [COURIER PARTNER — CONFIRM]. The partner may differ for domestic and international parcels, and may change. Where tracking is available, we share your tracking details as described above. Tracking updates come from the courier, so they may be delayed or incomplete, particularly for international parcels and during customs.

Failed delivery attempts

If a courier cannot deliver, for example because nobody is available, the address is incomplete or incorrect, or the phone number does not work, they may try again, hold the parcel for collection or return it to us. Please keep your phone reachable while your order is in transit. Extra delivery attempts or re-shipping caused by wrong or incomplete details may be charged to you, where the law allows, and we will tell you before we do so.

Delivery delays

Delivery can be delayed by weather, natural events, strikes, public holidays, courier or operational problems, customs checks, security or political situations and other events outside our reasonable control. We will help you track delayed parcels and contact the courier. Nothing in this section limits your rights under consumer law for late delivery.

Undeliverable, refused or lost parcels

If a parcel is returned to us because it could not be delivered, was refused or was not collected, contact us and we will tell you the options. Depending on the reason, these may include re-shipping, which may require another shipping charge, or a refund under the Return, Refund & Exchange Policy. If a parcel appears to be lost in transit, report it to us and we will investigate with the courier and tell you the outcome and your remedy.

Damaged, missing or incorrect parcels

If your parcel arrives damaged, with items missing or with the wrong items, please tell us as soon as possible. Where you can, take photos of the parcel, packaging, shipping label and the item before or while opening it, and keep the packaging. Send them with your order number. We will review your report and offer the remedy that applies under law and our policy.

Customs clearance and duties

International parcels pass through customs in the destination country, which may inspect, delay or hold them, and may ask for documents or the recipient’s details. We do not control customs timings. Responsibility for customs duties, import taxes and clearance charges follows our actual shipping arrangement for your destination: [INTERNATIONAL CUSTOMS/DUTY ARRANGEMENT — CONFIRM]. Where charges are payable by the customer, we will disclose that before you pay, as the law requires. We do not assume that import duties are included in product prices.

Taxes and destination fees

Destination countries may charge taxes, duties or administrative and handling fees, which are set by local authorities and may differ by country and order value. We cannot predict the amount in advance. If a parcel is refused or held because charges were unpaid, we may treat it as undeliverable under the section above, and return and refund terms apply as stated in our Return, Refund & Exchange Policy.

Currency and shipping display

Prices and shipping charges for customers in India are shown in Indian rupees. For other countries, the store may show prices and shipping charges in another currency, which may be a converted display price and may vary by country. Exchange rates, bank charges and card-issuer fees can affect what your bank finally charges. The amount shown at checkout is the amount for your order.

Cancellation and dispatch limits

You may ask to cancel an order by contacting us. We can usually cancel only before dispatch. Once an order has been handed to the courier, it may not be possible to stop or change the shipment. Cancellation terms and any refund are covered in the Return, Refund & Exchange Policy.

Reporting a shipping issue

To report a delay, a lost, damaged, missing or wrong parcel, or any other delivery problem, email or call us using the contact details on this page. Please include your order number, the name and contact details used on the order, a description of the problem and any photos. The sooner you contact us, the easier it is for us to resolve the issue with the courier.

Returns, refunds and exchanges

This Shipping Policy works together with our separate Return, Refund & Exchange Policy, which covers returns, exchanges, refunds, return shipping and cancellations. If you believe the two policies conflict, contact us. Mandatory consumer-protection rights that apply to you always prevail over these terms.

Changes to this policy

We may update this policy as our delivery arrangements, destinations, charges or legal requirements change. The “Last updated” date at the top shows the latest version. A change applies to orders placed after it takes effect. Orders already placed are handled under the policy in force when you ordered, unless the law requires otherwise.

Support and grievances

Our Grievance Officer is [GRIEVANCE OFFICER NAME AND DESIGNATION]. We acknowledge complaints within 48 hours of receiving them and aim to resolve them within one month, as the Consumer Protection (E-Commerce) Rules, 2020 require.