Return, Refund & Exchange Policy

Introduction and scope

This policy applies to purchases from yeafashions.com, including kurtis, tops, three-piece sets, palazzo sets and other apparel. It covers customers in India and customers in other countries where we have enabled selling. We sell in India and plan to open international markets one at a time, so international returns and shipping apply only to countries that are active at the time of your order.

Throughout this policy, “store policy” means the commercial terms the business chooses to offer. Those terms are in addition to, and do not reduce, your rights under law.

Who we are

Eligible products and orders

Orders placed directly with us on yeafashions.com may be eligible for return, exchange or refund as set out here. Eligibility depends on the product, its condition, the reason for the request and the time that has passed. Eligibility is not the same as approval, as explained in the approval and processing section.

How to request a return or exchange

Contact us by email or phone (see below) and include:

1. your order number and the name and email or phone number used on the order;
2. the product name, size and colour, and whether you want a return, exchange or refund;
3. the reason for your request;
4. clear photographs if the item is damaged, defective, incorrect or has a missing part, including the packaging and any shipping label.

Make your request within [RETURN REQUEST WINDOW — CONFIRM WITH BUSINESS]. Keep the item unused and in its packaging until we reply.

Conditions for accepted returns

As store policy, we may ask that returned items are unworn, unwashed and unaltered, with original tags, labels and packaging, and that proof of the order is available. We may inspect returned items on receipt. These conditions do not apply in a way that would deny you a legal remedy for a defective, damaged or wrongly supplied item.

Incorrect, damaged or defective items

If you receive an item that is wrong, damaged, defective, missing from your order or materially different from its description, tell us as soon as you can with your order details and photographs. We will not refuse a return or refund for goods that are defective, deficient or not as described, or for late delivery, except where the law allows (for example, delays caused by events beyond our control). We will offer a suitable remedy, which may be a replacement, repair, exchange or refund, as the law and the circumstances require.

Items that may not qualify

Where the law permits, some items or situations may not qualify for a change-of-mind return. Examples may include items that have been worn, washed or altered, items without tags, or items marked as final sale or made to order on the product page. [EXCLUDED ITEMS — CONFIRM WITH BUSINESS]. Any such exclusion must be shown to you before you buy, and does not apply to goods that are defective, damaged, incorrect or misdescribed.

Size, fit and colour

Please use the size guide and product details before ordering. Fit is personal and colours can look different on different screens. Whether a size, fit or colour preference alone qualifies for a return or exchange is governed by the timeframe and conditions in this policy. A real mismatch with the size or colour shown or described is treated as a product-description issue (see the incorrect-items section above).

Eligibility and deadlines

The time limit for return and exchange requests is [RETURN REQUEST WINDOW — CONFIRM WITH BUSINESS], counted from [DEADLINE START POINT, E.G. DELIVERY DATE — CONFIRM]. A shorter or longer period may apply to defective or wrongly supplied items where the law requires it. We cannot promise that a request made after the deadline will be accepted, but we will consider it where the law requires.

Return shipping and collection

Who pays for return shipping and how items are collected or sent back is set by: [RETURN SHIPPING COST RULE — CONFIRM]. We will tell you the arrangements before you send an item back. Please do not return an item before we have approved the request and given instructions. Keep proof of postage or dispatch until the return reaches us.

Approval and processing

Three separate stages apply:

• Eligibility: whether the product, order and timing qualify under this policy or the law.
• Approval: our confirmation, after reviewing your request and, where needed, inspecting the item, that a return, exchange or refund is accepted.
• Processing: the actual issuing of an approved refund or exchange, which takes [REFUND PROCESSING TIME — CONFIRM] after approval and receipt of the item.

We will tell you the outcome of your request and the reason if it is declined.

Refund methods

An approved refund is normally returned to the original payment method. If that is not possible, we will agree another method with you. The amount refunded is the price paid for the returned item, with any shipping or other charges treated according to the facts of the case and the law. We will not make deductions that have not been confirmed in this policy.

Bank and provider delays

After we issue a refund, your bank, card issuer, wallet or payment provider may take additional time to show it in your account. We cannot control that time. If you do not see your refund after the period they indicate, check with them first and then contact us with your order number and transaction details.

Exchanges and replacements

Exchanges depend on stock and on [EXCHANGE AVAILABILITY — CONFIRM]. We cannot guarantee that a different size or colour will be available. If it is not, or if the replacement item costs a different amount, we will tell you and offer options, such as paying or receiving the difference, choosing another item or receiving a refund. A replacement sent for a defective or wrong item is treated as a remedy, not a change of mind.

Cancellation before dispatch

You may ask to cancel an order by contacting us as soon as possible. If the order has not yet been dispatched, we will try to cancel it and refund what you paid. We may also cancel an order ourselves, for example because of stock problems, payment failure, suspected fraud or an error in price or description, and we will refund any amount you have paid for it.

Dispatched or delivered orders

Once an order has been dispatched, it generally can no longer be cancelled, but you may be able to refuse delivery or request a return as described in this policy. If delivery is refused, we may treat it as a return, and the return shipping rule above applies. If your parcel is lost or delayed in transit, contact us and we will investigate with the carrier.

Failed and duplicate payments

If a payment fails but money is deducted, or you are charged twice for the same order, contact us with your order number, date and transaction reference. Amounts that were taken but not linked to a confirmed order, and duplicate payments, will be refunded to the original payment method once we have verified them. Many failed-payment holds are also reversed automatically by your bank or provider.

Offers, bundles and partial returns

If you return part of an order that used a discount code, promotion or bundle price, the refund is calculated on what you actually paid for the returned item. If returning one item would cause an order to no longer meet a promotion’s conditions, we will explain how the offer is adjusted before the return is processed. Offers that were already applied cannot be exchanged for cash. This does not reduce your remedies for defective or incorrect goods.

Cash on delivery orders

If cash on delivery is offered, approved refunds for those orders will be issued by [COD REFUND METHOD — CONFIRM]. We may need your bank or payment details to do this, which we will ask for only through the contact details on this page. Please do not share them anywhere else.

International returns

We plan to serve international customers progressively. Possible destinations include the United States, United Arab Emirates, Canada, Malaysia, Saudi Arabia, the United Kingdom, South Africa, Kuwait, Australia, Oman, Sri Lanka, Bangladesh and Nepal. A country listed here is not necessarily active.

For international orders, whether returns are accepted and how, return postage costs, and the refund currency depend on the destination and the arrangements enabled at the time of purchase: [INTERNATIONAL RETURN ARRANGEMENTS — CONFIRM]. Customs duties and import taxes are set by the destination country and are generally not refundable by us, unless the law or the checkout says otherwise. Because of exchange rates and bank charges, the amount refunded in your currency may differ slightly from what you paid.

Your consumer rights

In India, you have rights under the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020. Customers in other countries may have mandatory consumer rights under their local law. Nothing in this policy excludes or limits a right that the law does not allow us to exclude. We do not assume every foreign law applies, but we will respect mandatory rights that do apply to you. The commercial terms above are our store policy and go no further than the law allows.

Contact customer support

Our Grievance Officer is [GRIEVANCE OFFICER NAME AND DESIGNATION]. We acknowledge complaints within 48 hours of receiving them and aim to resolve them within one month, as the Consumer Protection (E-Commerce) Rules, 2020 require. See also our Privacy Policy for how we handle your information.

Policy changes

We may update this policy, for example when our operations or the law change. The “Last updated” date at the top shows the current version. A change applies to orders placed after it takes effect. Orders already placed are handled under the policy in force on the date you ordered, unless the law requires otherwise.